Support
Customer Service
Contact Info
Address:
Lift Vapor
60 Belamose Avenue
Rocky Hill, CT 06067
Phone:
888-994-LIFT (5438)
Fax:
888-429-0503
Email:
support@liftvapor.com
Hours:
10am est through 4pm est
Shipping
Lift Vapor is available to U.S. customers with U.S. shipping addresses with delivery supplied by either the United States Postal Service (USPS) or UPS. Orders of $50.00 or more will receive free shipping by USPS ground service.
If you purchase from our stocked item options by 12pm EST, your order will be shipped out that same business day. If you are ordering a Custom Vapor blend, your order will be shipped within 48 hours. If you order multiple products along with creating your own Custom Vapor blend, your order will be shipped within 48hours.
Warranty Information & Return Policy
Lift Vapor offers a 1-Year manufacturers warranty on all hardware purchased through our website. All other purchases are final. Shipping and handling charges will apply. Customers will be subject to terms and conditions on hardware purchased through a local retailer or through third party members. Our warranty will not cover misuse of this product in the form of physical damage, alteration, service or repair of any kind without the authorized expressed, written consent of Lift Vapor LLC. Lift Vapor will not be responsible for warranties and returns on items purchased outside of www.liftvapor.com.
RMA forms can be obtained by clicking here, please allow five to 10 business days for processing your request. All e-liquid/cartridge sales are final and cannot be exchanged.
NOTE: All exchange requests MUST be accompanied by an RMA form, a proof of purchase, and all items exchanged. This request must be exchanged within one year of original purchase date. We hold the right to refuse any exchange request that does not meet the requirements. We recommend that you return your product via traceable mail as we do not take any responsibility for undelivered exchanges. Lift Vapor is not responsible for refunding any shipping fees incurred when returning exchanges. All exchange requests must include a proof of purchase. Any package received without a proof of purchase will be returned to the sender.
Frequently Asked Questions
General Lift Vapor Questions
Approximately four months without refrigeration and six months with refrigeration.
Check out our How it’s done video to get a tutorial on how to properly refill your Lift Cartridge
We recommend that you put in 15 to 20 drops per cartomizer.
Lift Vapor offers 5mL, 15mL, 30mL and 50mL vials in both Flavor Vapor and Custom Vapor sections.
Lift Vapor carries 30 flavors on our flavor vapor section and 50 flavors on our Custom Vapor section which you can mix and match, so the combinations can be endless.
No. Lift Vapor is not intended to be used as a smoking-cessation product and is not approved by the FDA as a smoking-cessation product. If you are seeking help to quit smoking, we recommend that you talk with your physician who can help prescribe you FDA-approved smoking cessation programs and(or) products.
Most people enjoy the quality of our original Flavor Vapor recipe, however a small group of people have reported experiencing minor irritations such as a sore throat associated with propylene glycol. If propylene glycol isn’t an issue for you, you can still explore adjusting the levels on our Custom Vapor section to see which PG/VG ratio is right for you. You may like the results.
Yes. Flavor Vapor is our own house blend and retails for a lower and more affordable price per vial than if you were to build your own custom vapor. In our Custom Vapor section we offer more flavor varieties than in our Flavor Vapor section.
Here at Lift Vapor, we set ourselves apart from the competition by giving our customers the ability to create their own custom vapor unique to their own tastes. Our catalog of over 80 flavors allows you to mix and match up to four flavors per vial and adjust the ratio of Propylene Glycol and Vegetable Glycerin depending on your individual needs. We know everybody has different tastes, and this is why we seek to better serve you.
Lift Vapor Hardware Questions
Unlike traditional cigarettes, lift vapor products do not produce smoke; rather it produces a vapor which disappears in a few short seconds. As electronic cigarettes become more main stream, more restaurants and bars will make the change to allow e-cigarettes into their establishments. As for now, always check with the location before using any Lift Vapor products.
Lift Vapor electronic cigarettes come in rechargeable and non rechargeable varieties. Both operate the same way when inhaling. The cartomizer which stores the liquid is activated, turning the liquid into a vapor.
Yes. Lift Vapor has a line of E-cigarettes and associated hardware available in select store locations and online in our Hardware section.
Ingredients Questions
Most people enjoy the quality of our original Flavor Vapor recipe, however a small group of people have reported experiencing minor irritations such as a sore throat associated with propylene glycol. If propylene glycol isn’t an issue for you, you can still explore adjusting the levels on our Custom Vapor section to see which PG/VG ratio is right for you. You may like the results.
Yes we do. On our Custom Vapor section you can control and adjust your PG/VG levels on the bar graph when placing your order. If you feel a PG free product is right for you, you may slide the needle on the bar graph over to the 100% (VG) reading to create a 100% PG free product.
Lift Vapor shows all ingredients on our labels.
Ordering & Shipping Questions
We currently have an online ordering system that processing your payment securely using your Visa, Mastercard, and Discover.
If an order is put through the system before 12pm EST/9am PST, your order will be shipped out that same business day. We have UPS shipping options.
| Service | Delivery Time | Time |
| UPS Next Day Air | Next Business Day | Delivery typically by 10:30 am |
| UPS Next Day Air Saver | Next Business Day | |
| UPS 2nd Day Air | 2 Business Days | Delivery typically by end of day |
| UPS 3 Day select | 3 Business Days | Delivery by end of day |
| UPS Ground Service | 1-5 Business Days | Delivery based on Distance to Destination |
Once your order has been purchased, you will receive an email from Lift Vapor order confirmation. You can log into your Lift Vapor Account and check the status of your order.
Yes. Our online transactions are processed using SSL (Secure Sockets Layer) technology. SSL encrypts the transfer of your payment information so that only the parties involved in the transaction can read the information. In addition, your information will never be shared with a third party.
Business Opportunities With Lift Vapor
Yes, please visit our “Partners” page.
Yes. You can go to our affiliate program tab on the main page of our website to learn more about business opportunities with Lift Vapor.